At VONBROS, your business is very important to us and so we double check your order and pack everything carefully prior to shipping. If you receive damaged or incorrect merchandise please let us know immediately. We will be happy to correct the problem.
If you're unsure as to the nature (scent, feel, quality, etc.) of the products, please take advantage of our trial or sampling sizes before purchasing full-sized products. If you have any question about what will work best for you, feel free to email firstname.lastname@example.org and we'll help you out right away!
In the event that our full sized products don't meet your satisfaction, please let us know, and we will try our best to rectify the problem.
North America: Orders will be charged a flat rate of $10 CAD.
International: Unfortunately, at this time VONBROSMENSGROOMING.COM is unable to ship directly to locations outside Canada and the U.S. Please look at "WHERE TO BUY" to find stores that do ship internationally, like our Etsy store (VONBROSMensGrooming).
Parcels will be shipped Express Post or Expedited Parcel, (Canada Post).
ORDERING AND PAYMENT METHOD
VONBROSMENSGROOMING.COM accepts orders through the website, or by phone: 1-204-794-1686.
Secure online payments may be made through major credit cards such as Visa and Mastercard.
Most orders are processed within 1-3 business days. Orders placed on weekends or holidays will begin processing on the following business day. Be advised, processing time does not include transit time. Tracking numbers are automatically emailed (to the email address you provide with your order) via Canada Post once the order has shipped. Not all orders will receive a tracking number - for example, when ordering samples, the order will be shipped by envelope with no tracking number.
As a valued customer, we respect your privacy and offer you secure shopping which is of a primary concern to us. The information and/or data we collect, when processing an order, is used only by VONBROS Men's Grooming. We do NOT share your personal information without your permission. If you have given us your email address, we will send you emails that we think are of interest to you. Please notify us at if you wish to opt out of our email contact list.
What personally identifiable information VONBROS Men's Grooming collects from you through the Sites, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
What Information Is Collected?
Internet Traffic Data: includes but is not limited to internet service provider information, collection of IP addresses, entry and exit pages, various operating systems and other such information. We collect no personally identifying information through this process, and it is used to help analyze user traffic with respect to various services available through VONBROS Men's Grooming to allow for a more customized and enjoyable user experience.
We use “cookies” on these Sites. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you do not have to log in a password more than once, thereby saving time and improving efficiency while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our Sites.
VONBROS Men's Grooming must collect some information from you (“Identifier Information”) to allow you to use and access services, products and materials. We may collect and store personal or other information that you voluntarily supply to us online while using the Sites (e.g., while on the Sites or in responding via email to a feature provided on the Sites). VONBROS Men's Grooming only contacts individuals who specifically request that we do so or in the event that they have signed up to receive our messaging, attended one of our events, or have purchased one of our products. VONBROS Men's Grooming collects personally identifying information from our users during online registration and online purchasing. Generally, this information includes name and e-mail address for registration or opt-in purposes and name, postal address, phone, and credit card information when registering for our events or purchasing our products. All of this information is provided to us by you.
TERMS OF SERVICE
You may use the Site and Service for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only. You shall not post or transmit through the Site any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law.
REFUSAL OF SERVICE
The Services are offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person or entity, without the obligation to assign reason for doing so. No order is deemed accepted by us until payment has been processed. We may at any time change or discontinue any aspect or feature of the Site or Service, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.
We will email you to confirm the placement of your order and with details concerning product delivery. In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible.
We endeavor to describe and display the Service as accurately as possible. While we try to be as clear as possible in explaining the Service, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.
OUR INTELLECTUAL PROPERTY
The Site and Service contain intellectual property owned by VONBROS Men's Grooming, including trademarks, copyrights, proprietary information, and other intellectual property. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the Site or Service Content or intellectual property, in whole or in part, without our prior written consent. We reserve the right to immediately remove you from the Service, without refund, if you are caught violating this intellectual property policy.